Shipping policy
Shipping Policy
Last updated: [DATE]
AUGEVRA currently ships to customers in Latvia, Lithuania and Estonia.
Our goal is to provide clear delivery information and reliable fulfilment for every order. Delivery methods, costs and estimated delivery times may vary depending on the product and fulfilment location.
Order Processing
After your order is placed and payment has been successfully confirmed, the order will be prepared for fulfilment.
Some products may be fulfilled directly by one of our authorised suppliers or distribution partners.
Order processing times may vary depending on product availability, supplier processing and the time the order is placed.
Once your order has been shipped, you will receive a shipping confirmation where tracking information is available.
Shipping Destinations
We currently offer delivery to:
- Latvia
- Lithuania
- Estonia
Available shipping methods will be displayed during checkout based on your delivery address and the products in your cart.
We may expand delivery to additional European countries in the future.
Delivery Times
Estimated delivery times are displayed on the product page or during checkout where available.
For selected products, standard delivery within the Baltic states is typically estimated at:
3–10 business days
Other products may have different delivery times depending on their supplier, warehouse location and shipping method.
Please note that delivery estimates are not guaranteed delivery dates.
Delays may occasionally occur due to:
- courier delays;
- public holidays;
- unusually high order volumes;
- weather conditions;
- incorrect or incomplete delivery information;
- supplier delays;
- customs or border procedures where applicable;
- circumstances outside our reasonable control.
If there is a significant known delay affecting your order, we will make reasonable efforts to inform you.
Shipping Costs
Shipping costs vary depending on the product and fulfilment method.
Certain AUGEVRA products may qualify for free delivery, including selected supplier-fulfilled products.
Any applicable shipping charge will be clearly displayed at checkout before you complete your purchase.
You will not be charged an undisclosed shipping fee after placing your order.
Orders Containing Multiple Products
AUGEVRA works with multiple suppliers and fulfilment locations.
If your order contains products fulfilled from different locations, your order may be delivered in multiple packages and may arrive on different days.
Where available, separate tracking information may be provided for each shipment.
You will not need to place separate orders simply because products are shipped from different fulfilment locations.
Tracking Your Order
When tracking is available, you will receive tracking information by email after your order has been dispatched.
Tracking updates can sometimes take some time to appear after a shipping label has been created.
If you have not received tracking information or believe there is a problem with your shipment, contact us at:
Please include your order number.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate delivery information during checkout.
If you notice an error in your shipping address, contact us as soon as possible at:
We will try to update the address before fulfilment begins, but we cannot guarantee that changes can be made once an order has been processed or shipped.
Additional delivery costs caused by an incorrect address may apply where permitted by law and where the error was provided by the customer.
Failed Delivery
If delivery cannot be completed because no one is available to receive the package, the courier may:
- attempt delivery again;
- deliver the parcel to a pickup location;
- request that you arrange another delivery; or
- return the shipment to the sender.
Please follow the instructions provided by the carrier.
If your package is returned to sender, contact us so we can determine the appropriate next steps.
Lost or Damaged Shipments
If your order arrives visibly damaged, contains a damaged product, or appears to have been lost during delivery, please contact us as soon as possible at:
Include:
- your order number;
- a description of the issue; and
- photographs of the package and product where applicable.
We will review the situation and work with the relevant supplier or shipping carrier to provide an appropriate solution.
Your statutory consumer rights remain unaffected.
Customs, Duties and Taxes
Orders shipped within the European Union are generally handled according to applicable EU VAT and customs rules.
Where taxes, duties or other mandatory charges apply, they will be handled in accordance with applicable law and the information provided during checkout.
We will not intentionally advertise a delivery price as final and then add undisclosed mandatory shipping charges after your purchase.
Delivery Estimates
Delivery dates shown on AUGEVRA are estimates unless explicitly stated otherwise.
We cannot guarantee exact delivery dates where delivery depends on third-party couriers or fulfilment partners.
However, if an order cannot be fulfilled within the expected timeframe, please contact us and we will investigate the shipment.
Returns
Shipping and delivery are separate from product returns.
For information regarding:
- the EU 14-day right of withdrawal;
- our additional return policy;
- defective products;
- return shipping costs; and
- refunds,
please review our Return & Refund Policy.
Contact
For questions regarding shipping or an existing order, contact:
AUGEVRA
Legal entity: [LEGAL COMPANY NAME]
Registration number: [REGISTRATION NUMBER]
Legal address: [LEGAL ADDRESS]
Email: rv.projects.lv@gmail.com
Phone: [PHONE NUMBER]